FAQ - How long does shipping take?

Rest assured, when you place an order with us, we prioritize processing it promptly. Orders placed before 2 PM AEST are dispatched on the same business day, ensuring a swift delivery. For orders made after 2 PM AEST, we dispatch them the following business day.

You'll be kept in the loop every step of the way. Once your order is on its way, we'll send you a confirmation email, complete with tracking details for your parcel, so you can follow its journey.

For those eager to receive their products quickly, our Express Shipping through Australia Post typically delivers within 1-3 days. If you opt for Standard Shipping, you can expect your order within 5-7 business days.

At Sophia Hair Australia, we strive for excellence in all we do, but please note that we cannot assume responsibility for orders that are damaged, lost, or stolen in transit. If your order's tracking indicates delivery but you haven't received it, we recommend reaching out to Australia Post directly for assistance.